01 Introduction
This Privacy Policy describes how 769bingo ("769bingo," "we," "us," "our") collects, uses, stores, shares, and protects personal information relating to players and visitors of the769bingo platform at https://769bingo.com. It applies to all registered account holders, persons who browse the platform without registering, and anyone who contacts our support team.
769bingo is committed to protecting the privacy of our players. We operate under the Republic Act 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. As a PAGCOR-licensed online gaming operator, we are also subject to specific data handling requirements set by the Philippine Amusement and Gaming Corporation.
By registering an account on 769bingo, using our platform, or interacting with any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data in the manner described here. If you do not agree with this policy, you should not use the769bingo platform.
This Privacy Policy is written in plain English designed for Filipino readers. If any part of it is unclear, please reach out to our support team before creating an account — we're happy to walk you through it.
02 Personal Data We Collect
769bingo collects personal data across several categories. The specific data we collect depends on how you interact with the platform and what services you use.
Registration and Identity Data
- Full legal name
- Date of birth
- Email address
- Philippine mobile number (used for OTP verification)
- Username and encrypted password
- Residential address (required for KYC verification)
Identity Verification (KYC) Data
- Government-issued Philippine ID (e.g., PhilSys ID, passport, driver's licence, UMID, Voter's ID)
- Selfie or liveness verification image (where required)
- Proof of payment method registration in your name
Financial and Transaction Data
- Deposit and withdrawal amounts, dates, and methods
- GCash, Maya, or bank account identifiers used for transactions (masked)
- Transaction history and running balances
- Bonus and promotion activity records
Gaming Activity Data
- Game types played and session timestamps
- Bet amounts, game outcomes, and hand histories
- Sports betting selections and outcomes
- Player statistics and performance metrics
Technical and Device Data
- IP address and approximate geographic location
- Device type, operating system, and browser version
- Session duration and platform navigation patterns
- Crash reports and error logs (anonymised where possible)
Communications Data
- Live chat transcripts and email correspondence with support
- Records of any formal complaints or dispute submissions
769bingo does not collect sensitive personal information such as health data, religious beliefs, or political affiliations. We also do not collect or store full payment card numbers — all card transactions are processed through certified third-party payment processors.
03 How We Collect Your Data
769bingo collects personal data through several channels depending on the nature of your interaction with the platform:
Directly From You
The majority of personal data we hold comes directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in a promotion. You provide this data voluntarily, and it is necessary for the services you request.
Automatically Through Platform Use
When you use 769bingo, our systems automatically collect technical data about your device and how you interact with the platform. This includes IP addresses, device identifiers, session data, and browsing behaviour within the platform. This data is collected using cookies and server-side logging systems described in Section 8.
From Third-Party Service Providers
769bingo receives limited data from third-party service providers who assist with payment processing, identity verification, and fraud prevention. For example, when you make a GCash transaction, we receive confirmation data from GCash about the transaction status. We do not receive full payment credentials through these integrations.
From Regulatory and Compliance Sources
As a PAGCOR-licensed operator, 769bingo is required to conduct anti-money laundering (AML) checks on player accounts above certain transaction thresholds. These checks may involve querying third-party identity and sanctions screening databases.
04 Why We Use Your Personal Data
769bingo uses personal data for specific, legitimate purposes. We do not use your data for purposes unrelated to our gaming services without obtaining separate consent.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity, contact data | Contract performance |
| Age and identity verification (KYC) | ID documents, selfie, address | Legal obligation (PAGCOR) |
| Processing deposits and withdrawals | Financial, transaction data | Contract performance |
| Anti-money laundering (AML) monitoring | Transaction history, identity | Legal obligation (AMLA) |
| Fraud detection and security | Device, behavioural, IP data | Legitimate interest |
| Customer support and dispute resolution | Communications, game history | Contract performance |
| Responsible gaming monitoring | Gaming activity, financial data | Legal obligation (PAGCOR) |
| Platform improvement and analytics | Anonymised usage data | Legitimate interest |
| Promotional communications | Contact data | Consent (opt-in) |
769bingo relies on four legal bases for data processing: contract performance, legal obligation, legitimate interests, and your explicit consent. Where is the basis, you may withdraw it at any time without affecting the lawfulness of prior processing.
05 Sharing Your Personal Data
769bingo does not sell your personal data. We do not share it with third parties for their own marketing purposes. There are, however, specific circumstances under which we may share your data with trusted parties:
Payment Processors
To process deposits and withdrawals, 769bingo shares necessary transaction data with licensed Philippine payment providers including GCash, Maya, BDO, BPI, UnionBank, and other payment partners. These providers receive only the data necessary to complete the specific transaction. All are bound by their own privacy obligations under Philippine financial regulations.
Identity Verification Providers
KYC verification may involve sharing identity documents with certified third-party verification services. These providers operate under strict data processing agreements and are not permitted to use your data for any purpose other than the verification task assigned by769bingo.
Regulatory Authorities
As a PAGCOR licensee, 769bingo is legally obligated to share certain player and transaction data with PAGCOR upon request. We may also be required to report specific transactions to the Anti-Money Laundering Council (AMLC) under the Anti-Money Laundering Act. We comply with all such legal obligations.
Law Enforcement
769bingo will disclose personal data to Philippine law enforcement or other government bodies when required to do so by a valid legal order, court order, or warrant. We do not disclose data to law enforcement voluntarily without legal compulsion.
Service Providers
We use a limited number of trusted service providers who assist with platform operations, including cloud hosting, analytics, and cybersecurity services. These providers operate under data processing agreements that restrict how they may use any data they access in the course of providing their services to769bingo.
06 Data Security
769bingo takes the security of your personal data seriously. We implement a layered approach to data security that covers transmission, storage, and access controls.
Encryption
All data transmitted between your browser or device and the769bingo platform is protected using TLS 1.2 or higher encryption. Data stored in our systems is encrypted at rest using AES-256 encryption for sensitive records including identity documents and financial information.
Access Controls
Access to personal data within 769bingo's systems is restricted on a need-to-know basis. Staff members access only the data required for their specific job functions. All data access is logged and periodically reviewed. Customer data is never accessible to game developers, marketing contractors, or other parties who do not require it operationally.
OTP Verification
Sensitive account actions — including login from new devices, password changes, and withdrawal requests — require OTP verification to your registered Philippine mobile number. This provides a second layer of security beyond your password.
Fraud Monitoring
769bingo operates an automated fraud monitoring system that detects anomalous account activity in real time. Suspicious behaviour triggers immediate review by our security team. Accounts suspected of being compromised are proactively suspended pending player confirmation.
Security Audits
Our platform undergoes regular internal security reviews and periodic external penetration testing by third-party cybersecurity firms. Findings are acted on promptly and tracked to resolution. 769bingo maintains a responsible disclosure programme — if you discover a security vulnerability, please report it to support@769bingo.com rather than exploiting it.
While 769bingo takes every reasonable precaution to protect your data, no system is 100% impenetrable. You also play a role in account security — use a strong unique password, never share your login credentials, and report any suspicious account activity to us immediately.
07 Data Retention
769bingo retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:
- Account and identity data: Retained for the duration of your account and for a minimum of 5 years after account closure, as required by PAGCOR and AMLC regulations.
- Transaction records: Retained for a minimum of 5 years from the date of each transaction, in compliance with Philippine anti-money laundering regulations.
- Game history: Retained for 90 days for dispute resolution purposes, then anonymised for platform analytics.
- Live chat and email communications: Retained for 2 years from the date of each communication.
- KYC documents: Retained for 5 years after account closure or the last active transaction, whichever is later.
- Cookies and session data: See Section 8 for cookie-specific retention periods.
When personal data is no longer required for the applicable retention period, 769bingo securely deletes or anonymises it so it can no longer be associated with any individual. We do not retain data beyond legal minimum periods unless there is an active dispute, investigation, or legal hold that requires it.
08 Cookies and Tracking Technologies
769bingo uses cookies and similar tracking technologies on our platform. Cookies are small text files stored on your device that help us operate the platform, remember your preferences, and understand how players use our services.
Types of Cookies We Use
- Essential cookies: Required for the platform to function. These include session authentication cookies, security tokens, and CSRF protection cookies. They cannot be disabled without breaking core platform functionality.
- Functional cookies: Remember your preferences such as language settings, display options, and last-used game categories. These improve your experience but are not essential.
- Analytics cookies: Help us understand how players navigate 769bingo — which pages are most visited, where users drop off, and how different features perform. This data is aggregated and anonymised where possible.
- Security and fraud prevention cookies: Help us identify and prevent suspicious activity such as unauthorised login attempts and automated bot behaviour.
Managing Cookies
You can manage non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies through their settings menu. Note that disabling cookies may affect the functionality of some 769bingo features, including session persistence and preference memory.
769bingo does not use third-party advertising or behavioural targeting cookies. We do not share cookie data with advertisers or data brokers.
09 Your Data Rights
Under the Data Privacy Act of 2012 (Republic Act 10173), all registered players of 769bingo have the following rights with respect to their personal data:
10 Children's Privacy
769bingo is strictly an adult platform. Our services are intended exclusively for individuals who are 21 years of age or older in accordance with PAGCOR requirements and Philippine gaming laws. We do not knowingly collect personal data from individuals under 21.
If we become aware that an account has been registered by or on behalf of a person under 21 years of age, we will immediately suspend the account, void any associated game activity, and take steps to return any real-money balance to the source payment method before closing the account permanently.
If you are a parent or guardian and you believe your child has registered an account on 769bingo without your knowledge, please contact our support team immediately at support@769bingo.com. We treat all such reports as urgent and will act on them within 24 hours.
11 Cross-Border Data Transfers
769bingo's primary data processing infrastructure is based in the Philippines. Some of our trusted service providers — including cloud hosting, cybersecurity, and analytics partners — may process data in data centres located outside the Philippines. In all such cases, 769bingo ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to the protection provided under Philippine law.
Specifically, 769bingo ensures that:
- Data processing agreements with international providers include clauses that restrict use of the data to the specific service being provided.
- Providers operate under data protection frameworks recognised as adequate by the National Privacy Commission or comparable regulators.
- No data is transferred to providers in jurisdictions with inadequate data protection standards without implementing additional contractual safeguards.
If you have concerns about specific cross-border data transfers involving your personal information, please contact our Data Protection Officer using the details in Section 13.
12 Updates to This Privacy Policy
769bingo may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players by email and/or a prominent notice on the platform at least 7 days before the changes take effect.
The "Last Updated" date at the top of this page always reflects the most recent revision. We recommend reviewing this policy periodically — particularly when we send a notification about changes. Your continued use of 769bingo after any revised policy takes effect constitutes your acceptance of the updated terms.
Archived versions of previous Privacy Policy versions are available upon request by contacting support@769bingo.com.
13 Contact Us and Data Protection Officer
For any privacy-related questions, data access requests, or concerns about how769bingo handles your personal data, you can reach us through the following channels:
- Email: support@769bingo.com — all privacy requests are acknowledged within 24 hours.
- Live Chat: Available 24/7 through the platform widget. For formal data requests, email is preferred for documentation purposes.
- Data Protection Officer: privacy@769bingo.com — for matters specifically related to the Data Privacy Act, formal erasure or portability requests, and NPC-related inquiries.
When submitting a privacy request, please include your registered email address and a clear description of the request or concern. For access or correction requests, we may ask you to verify your identity before responding — this is to protect your data from unauthorised disclosure.
If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the National Privacy Commission of the Philippines, which can be contacted through the NPC's official website.
Our support team is available in Filipino and Philippine English, around the clock. Privacy matters are handled by trained staff — not scripts. We want to resolve any concerns quickly and clearly, so don't hesitate to reach out.